For many years, I was a trustworthy vendor on Cardmarket, considered one of Europe’s most outstanding click here platforms for buying and selling cards. I managed a great reputation — more than four hundred favourable testimonials, zero disputes, and dependable, Qualified support. But one unjustified dispute, taken care of by Cardmarket team associates Silvia Parravano and Christian Tobehn, altered every thing. in this post, I will share my particular encounter, make clear the structural flaws in Cardmarket's dispute procedure, and issue a stark warning to other sellers.

A cleanse report Built in excess of yrs

A established vendor With a hundred% optimistic comments

prior to the incident, I was just the type of vendor each Market values. I detailed buying and selling playing cards correctly, explained conditions transparently, and transported promptly. I hardly ever gained only one grievance — only praise.

the necessity of belief on Cardmarket

Reputation is almost everything for sellers on Cardmarket. One mistake — even one that isn’t your fault — can injury decades of effort. That’s what can make my story so alarming for Some others working within the System.

The Dispute That Shattered My Standing

purchaser requested the incorrect Card, Then Blamed Me

The trouble started out every time a customer requested a card listed specifically by name, set, and problem. on obtaining it, they falsely claimed I had sent the “Mistaken Model” — Irrespective of clear listing evidence demonstrating I hadn’t.

Proof disregarded by guidance

I submitted screenshots from the listing, card Variation, and affliction to show my precision. But Cardmarket aid, especially Silvia Parravano, ignored the specifics. in lieu of examining the listing or requesting clarification, she quickly sided with the buyer.

Silvia Parravano’s Mishandling on the Dispute

No truthful Investigation

Silvia’s decision was unilateral. She didn’t accept my proof or request any counterevidence from the buyer. She simply just blocked my account. No hearing. No next belief. No charm.

No Warning, No Communication

What produced this even worse was the suddenness of the action. I used to be locked away from my account right away. My appeals — asking for an assessment or escalation — had been met with automated responses or silence. Silvia Parravano exercised finish authority without accountability.

Christian Tobehn’s function: Reinforcing the Bias?

Reinforcing the Same Pattern

In observe-ups, my scenario was also found by Christian Tobehn, A further member of Cardmarket's assist team. regretably, instead of reviewing the specifics objectively, he doubled down on Silvia’s judgment. Again, no explanation, no transparency, just automated deflections and a long term ban.

A Pattern of Seller Disregard

Are sincere Sellers Being Silenced?

right after this knowledge, I started studying on the net message boards and Neighborhood threads. I speedily uncovered I wasn’t alone. Dozens of prolonged-time sellers claimed comparable ordeals — quite a few involving Silvia Parravano.

A common topic? prospective buyers normally acquire, even if Improper — and sellers are still left voiceless.

How This Hurts your entire Marketplace

though platforms should safeguard prospective buyers, disregarding proof from sincere sellers results in a broken ecosystem. When have confidence in is a person-sided, negative actors make the most, realizing they’ll be shielded by biased guidance brokers.

the condition: No Oversight, No Appeal

Lack of Transparency in Cardmarket’s process

probably the most alarming challenge may be the absence of an appeals course of action. after personnel like Silvia or Christian make a decision, it’s ultimate. There’s no next overview, no accountability, and no way to revive access to your account — It doesn't matter how sturdy your evidence is.

danger of Abuse and Blackmail

In my scenario, I was indirectly coerced into refunding a Fake assert — or reduce my account solely. That’s not dispute resolution — that’s blackmail under the guise of customer service.

economical and Emotional effects

organization Loss right away

I invested yrs in constructing my vendor profile. all of that effort and hard work was worn out instantly, coupled with opportunity long term earnings. My seller dashboard, order background, and loyal shopper foundation — all gone.

Emotional Toll on a Trusted vendor

This wasn’t just a company strike. It was demoralizing. to become dealt with similar to a fraud following decades of integrity was emotionally devastating. I adopted just about every rule, and nevertheless acquired punished.

What Cardmarket Must Do to get back belief

Platform Reforms Are Urgently desired

If Cardmarket wishes to retain high-quality sellers and stop long run abuse, it ought to:

• ✅ Introduce a clear attraction procedure for blocked accounts

• ✅ demand disputes to generally be reviewed by a minimum of two independent aid brokers

• ✅ educate workers like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ shield sellers who post obvious, factual proof

• ✅ create accountability metrics for workers choices

without the need of these adjustments, honest sellers will carry on to get collateral injury inside a procedure that blindly favors consumers.

ultimate feelings: Be Wary, continue to be Documented

If you're currently marketing on Cardmarket, don’t think your ideal file will defend you. You're always one particular consumer complaint — even a Fake one — far from being silenced.

Protect your self by:

• getting screenshots of each listing

• Archiving communication with customers

• Backing up your account facts on a regular basis

• Preparing for disputes — even if you do almost nothing Erroneous

summary: 

My working experience with Silvia Parravano and Christian Tobehn really should serve as a significant warning to everyone making use of Cardmarket. I believed in the platform. I played by The principles. And I still received removed without having induce.

If Cardmarket proceeds to ignore seller legal rights, extra dependable sellers will stroll absent. And when that happens, the System gained’t just reduce sellers — it’ll drop its believability.

Has one thing comparable transpired to you? Share your experience and aid elevate consciousness. Sellers are entitled to much better.