For years, I used to be a dependable vendor on Cardmarket, amongst Europe’s most notable platforms for trading cards. I managed a great standing — more than 400 beneficial evaluations, zero disputes, and dependable, Experienced service. But a person unjustified dispute, handled by Cardmarket staff members Silvia Parravano and Christian Tobehn, adjusted almost everything. in this post, I'll share my private encounter, explain the structural flaws in Cardmarket's dispute approach, and difficulty a stark warning to other sellers.

A clear Record crafted around yrs

A verified Seller With a hundred% beneficial opinions

prior to the incident, I used to be precisely the sort of vendor just about every marketplace values. I mentioned investing cards properly, explained situations transparently, and shipped immediately. I never been given only one grievance — only praise.

the value of rely on on Cardmarket

popularity is every thing for sellers on Cardmarket. one particular miscalculation — even one that isn’t your fault — can hurt years of effort. That’s what makes my story so alarming for Other people functioning on the System.

The Dispute That Shattered My Standing

Buyer Ordered the Wrong Card, Then Blamed Me

The trouble started out whenever a buyer purchased a card shown specifically by name, set, and condition. on getting it, they falsely claimed I had despatched the “Mistaken Model” — Inspite of crystal clear listing proof showing I hadn’t.

Proof disregarded by help

I submitted screenshots with the listing, card Variation, and issue to establish my accuracy. But Cardmarket help, specially Silvia Parravano, disregarded the specifics. in lieu of examining the listing or requesting clarification, she immediately sided with the buyer.

Silvia Parravano’s Mishandling on the Dispute

No reasonable Investigation

Silvia’s choice was unilateral. She didn’t admit my proof or request any counterevidence from the customer. She simply just blocked my account. No hearing. No next belief. No charm.

No Warning, No Communication

What built this worse was the suddenness of your motion. I used to be locked from my account right away. My appeals — requesting a review or escalation — ended up satisfied with automated responses or silence. Silvia Parravano exercised complete authority without any accountability.

Christian Tobehn’s job: Reinforcing the Bias?

Reinforcing the exact same Pattern

In abide by-ups, my situation was also witnessed by Christian Tobehn, A different member of Cardmarket's assistance crew. regrettably, as opposed to reviewing the facts objectively, he doubled down on Silvia’s judgment. once again, no clarification, no transparency, just automatic deflections in addition to a permanent ban.

A Pattern of Seller Disregard

Are straightforward Sellers becoming Silenced?

following this encounter, I started researching on-line boards and Local community threads. I quickly found out I wasn’t by yourself. Dozens of very long-time sellers noted very similar activities — lots of involving Silvia Parravano.

a typical concept? potential buyers always acquire, even when Completely wrong — and sellers are still left voiceless.

How This Hurts the complete Marketplace

While platforms really should protect customers, ignoring evidence from genuine sellers brings about a broken ecosystem. When have faith in is a single-sided, terrible actors take advantage, understanding they’ll be shielded by biased guidance agents.

the trouble: No Oversight, No Appeal

not enough Transparency in Cardmarket’s process

probably the most alarming difficulty could be the absence of an appeals procedure. as soon as staff like Silvia or Christian make a call, it’s closing. There’s no second evaluate, no accountability, and no way to restore access to your account — Regardless of how sturdy your evidence is.

danger of Abuse and Blackmail

In my circumstance, I had been indirectly coerced into refunding a Bogus assert — or reduce my account totally. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.

monetary and Emotional penalties

organization Loss right away

I invested several years in constructing my seller profile. all of that effort and hard work was worn out promptly, as well as potential potential profits. My vendor dashboard, get history, and loyal client foundation — all long gone.

Emotional Toll with a trustworthy vendor

This wasn’t check here just a company strike. It was demoralizing. To be dealt with similar to a fraud immediately after many years of integrity was emotionally devastating. I adopted each and every rule, and nonetheless acquired punished.

What Cardmarket should Do to get back belief

System Reforms Are Urgently wanted

If Cardmarket would like to keep quality sellers and prevent upcoming abuse, it should:

• ✅ Introduce a transparent attraction procedure for blocked accounts

• ✅ have to have disputes to generally be reviewed by at least two impartial assistance brokers

• ✅ prepare team like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ safeguard sellers who post crystal clear, factual evidence

• ✅ build accountability metrics for staff selections

without having these changes, sincere sellers will proceed being collateral damage in a very process that blindly favors prospective buyers.

remaining ideas: Be Wary, remain Documented

should you be at the moment providing on Cardmarket, don’t assume your perfect record will defend you. You're often just one buyer criticism — even a Fake one particular — far from being silenced.

secure yourself by:

• using screenshots of every listing

• Archiving interaction with consumers

• Backing up your account facts regularly

• making ready for disputes — Even though you do nothing at all Completely wrong

Conclusion: 

My expertise with Silvia Parravano and Christian Tobehn should really serve as a significant warning to any person making use of Cardmarket. I believed inside the platform. I played by the rules. And I nonetheless bought taken out without having bring about.

If Cardmarket carries on to ignore vendor rights, more reputable vendors will stroll away. And when that happens, the System gained’t just eliminate sellers — it’ll shed its trustworthiness.

Has a little something very similar happened to you? Share your encounter and enable raise recognition. Sellers are worthy of better.