For several years, I was a trustworthy vendor on Cardmarket, one among Europe’s most outstanding platforms for trading cards. I preserved a perfect status — over four hundred positive assessments, zero disputes, and consistent, professional support. But one unjustified dispute, taken care of by Cardmarket staff members customers Silvia Parravano and Christian Tobehn, changed every thing. in this post, I will share my particular practical experience, make clear the structural flaws in Cardmarket's dispute approach, and situation a stark warning to other sellers.

A cleanse document Built about many years

A verified Seller With one hundred% favourable opinions

prior to the incident, I had been just the type of vendor just about every marketplace values. I stated investing cards correctly, explained ailments transparently, and shipped instantly. I under no circumstances received a single criticism — only praise.

The Importance of Trust on Cardmarket

standing is almost everything for sellers on Cardmarket. 1 miscalculation — even one which isn’t your fault — can hurt many years of exertions. That’s what tends to make my story so alarming for Some others working on the System.

The Dispute That Shattered My Standing

customer purchased the incorrect Card, Then Blamed Me

The difficulty commenced whenever a customer ordered a card shown precisely by title, set, and affliction. Upon acquiring it, they falsely claimed I had despatched the “Incorrect Variation” — Inspite of very clear listing evidence displaying I hadn’t.

evidence Ignored by help

I submitted screenshots of the listing, card Edition, and affliction to demonstrate my precision. But Cardmarket support, especially Silvia Parravano, overlooked the facts. as an alternative to reviewing the listing or requesting clarification, she promptly sided with the buyer.

Silvia Parravano’s Mishandling from the Dispute

No Fair Investigation

Silvia’s final decision was unilateral. She didn’t acknowledge my proof or ask for any counterevidence from the client. She just blocked my account. No hearing. No next feeling. No enchantment.

No Warning, No Communication

What manufactured this even worse was the suddenness with the motion. I had been locked outside of my account right away. My appeals — asking for an assessment or escalation — had been met with automated responses or silence. Silvia Parravano exercised entire authority without any accountability.

Christian Tobehn’s Role: Reinforcing the Bias?

Reinforcing the identical sample

In follow-ups, my circumstance was also found by Christian Tobehn, Yet another member of Cardmarket's assist workforce. Unfortunately, instead of examining the information objectively, he doubled down on Silvia’s judgment. all over again, no explanation, no transparency, just automatic deflections and a lasting ban.

A Pattern of Seller Disregard

Are truthful Sellers currently being Silenced?

After this experience, I started exploring online community forums and community threads. I swiftly learned I wasn’t on your own. Dozens of prolonged-time sellers reported related experiences — a lot of involving Silvia Parravano.

A common topic? customers usually earn, even when wrong — and sellers are remaining voiceless.

How This Hurts your complete Marketplace

While platforms should really shield purchasers, ignoring evidence from sincere sellers leads to a damaged ecosystem. When belief is a person-sided, lousy actors make the most, figuring out they’ll be shielded by biased aid agents.

the situation: No Oversight, No enchantment

insufficient Transparency in Cardmarket’s program

quite possibly the most alarming issue would be the absence of an appeals course of action. Once staff like Silvia or Christian make a call, it’s last. There’s no next evaluation, no accountability, and no way to revive access to your account — no matter how solid your proof is.

threat of Abuse and Blackmail

In my scenario, I had been indirectly coerced into refunding a Fake declare — or get rid of my account solely. That’s not dispute resolution — that’s get more info blackmail underneath the guise of customer care.

monetary and psychological repercussions

small business Loss right away

I invested decades in constructing my vendor profile. everything work was wiped out promptly, in conjunction with probable foreseeable future cash flow. My vendor dashboard, order background, and faithful purchaser foundation — all long gone.

Emotional Toll over a dependable Seller

This wasn’t just a company hit. It was demoralizing. To be handled similar to a fraud right after years of integrity was emotionally devastating. I followed each individual rule, and nevertheless received punished.

What Cardmarket need to Do to get back have faith in

System Reforms Are Urgently desired

If Cardmarket desires to retain excellent sellers and forestall future abuse, it need to:

• ✅ Introduce a clear enchantment approach for blocked accounts

• ✅ call for disputes to become reviewed by at the least two impartial assistance agents

• ✅ prepare workers like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ defend sellers who submit very clear, factual proof

• ✅ create accountability metrics for employees choices

devoid of these alterations, straightforward sellers will continue on to be collateral problems in the program that blindly favors consumers.

closing ideas: Be Wary, continue to be Documented

when you are at this time offering on Cardmarket, don’t think your excellent document will guard you. you might be constantly 1 buyer criticism — even a false just one — away from remaining silenced.

shield on your own by:

• using screenshots of each listing

• Archiving interaction with customers

• Backing up your account info consistently

• Preparing for disputes — even if you do nothing at all Incorrect

summary: 

My knowledge with Silvia Parravano and Christian Tobehn should serve as a serious warning to any one applying Cardmarket. I believed in the platform. I played by The foundations. And I even now obtained removed devoid of induce.

If Cardmarket proceeds to disregard seller legal rights, a lot more honest vendors will walk absent. And when that comes about, the System gained’t just shed sellers — it’ll drop its believability.

Has some thing comparable transpired for you? Share your expertise and enable elevate awareness. Sellers are entitled to improved.