For many years, I was a reliable vendor on Cardmarket, one among Europe’s most outstanding platforms for trading playing cards. I managed a great standing — above 400 constructive testimonials, zero here disputes, and regular, professional assistance. But a person unjustified dispute, taken care of by Cardmarket team associates Silvia Parravano and Christian Tobehn, changed every little thing. on this page, I will share my particular expertise, describe the structural flaws in Cardmarket's dispute method, and issue a stark warning to other sellers.

A Clean file constructed above a long time

A demonstrated vendor With 100% good Feedback

prior to the incident, I used to be specifically the sort of seller every marketplace values. I mentioned buying and selling cards accurately, described ailments transparently, and delivered promptly. I by no means acquired one criticism — only praise.

the significance of believe in on Cardmarket

standing is every thing for sellers on Cardmarket. a person error — even one that isn’t your fault — can hurt several years of hard work. That’s what will make my Tale so alarming for Some others functioning to the platform.

The Dispute That Shattered My Standing

purchaser Ordered the Wrong Card, Then Blamed Me

The difficulty begun any time a buyer ordered a card stated specifically by title, established, and issue. on acquiring it, they falsely claimed I'd sent the “wrong Edition” — In spite of apparent listing evidence displaying I hadn’t.

evidence overlooked by guidance

I submitted screenshots from the listing, card Model, and ailment to prove my accuracy. But Cardmarket aid, especially Silvia Parravano, ignored the facts. Instead of reviewing the listing or requesting clarification, she right away sided with the customer.

Silvia Parravano’s Mishandling of your Dispute

No honest Investigation

Silvia’s final decision was unilateral. She didn’t accept my evidence or request any counterevidence from the customer. She simply just blocked my account. No hearing. No second feeling. No charm.

No Warning, No Communication

What built this worse was the suddenness on the action. I used to be locked from my account overnight. My appeals — requesting an assessment or escalation — ended up achieved with automated responses or silence. Silvia Parravano exercised full authority with no accountability.

Christian Tobehn’s Role: Reinforcing the Bias?

Reinforcing the identical sample

In stick to-ups, my case was also observed by Christian Tobehn, Yet another member of Cardmarket's guidance crew. regrettably, as opposed to reviewing the details objectively, he doubled down on Silvia’s judgment. once more, no rationalization, no transparency, just automated deflections and also a permanent ban.

A Pattern of vendor Disregard

Are truthful Sellers remaining Silenced?

just after this knowledge, I began researching online boards and Local community threads. I swiftly found out I wasn’t alone. Dozens of extensive-time sellers reported identical ordeals — quite a few involving Silvia Parravano.

A common theme? Buyers usually earn, even when Completely wrong — and sellers are remaining voiceless.

How This Hurts the Entire Marketplace

when platforms really should safeguard customers, disregarding proof from trustworthy sellers results in a broken ecosystem. When have faith in is 1-sided, undesirable actors take advantage, figuring out they’ll be shielded by biased assistance agents.

the trouble: No Oversight, No charm

not enough Transparency in Cardmarket’s method

by far the most alarming difficulty is definitely the absence of an appeals system. as soon as staff like Silvia or Christian make a decision, it’s final. There’s no second evaluate, no accountability, and no way to revive entry to your account — It doesn't matter how powerful your evidence is.

possibility of Abuse and Blackmail

In my scenario, I had been indirectly coerced into refunding a Untrue assert — or eliminate my account completely. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.

economical and psychological effects

company Loss right away

I invested a long time in making my seller profile. everything hard work was worn out quickly, in addition to likely foreseeable future cash flow. My vendor dashboard, get history, and loyal customer base — all absent.

psychological Toll on the Trusted vendor

This wasn’t just a business hit. It was demoralizing. to get taken care of similar to a fraud following several years of integrity was emotionally devastating. I adopted each and every rule, and however received punished.

What Cardmarket need to Do to Regain rely on

Platform Reforms Are Urgently wanted

If Cardmarket really wants to keep top quality sellers and prevent foreseeable future abuse, it need to:

• ✅ Introduce a clear charm approach for blocked accounts

• ✅ demand disputes for being reviewed by not less than two independent assist agents

• ✅ Train employees like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ secure sellers who post very clear, factual evidence

• ✅ set up accountability metrics for workers selections

without having these adjustments, trustworthy sellers will continue for being collateral hurt in a very system that blindly favors customers.

Final feelings: Be Wary, Stay Documented

in case you are presently offering on Cardmarket, don’t suppose your perfect document will defend you. You're usually one purchaser grievance — even a false a person — from becoming silenced.

guard yourself by:

• using screenshots of every listing

• Archiving conversation with potential buyers

• Backing up your account facts often

• getting ready for disputes — even if you do nothing at all Erroneous

summary: 

My expertise with Silvia Parravano and Christian Tobehn need to serve as a serious warning to any person utilizing Cardmarket. I considered inside the System. I performed by the rules. And that i nevertheless received taken off devoid of trigger.

If Cardmarket continues to ignore seller legal rights, much more dependable distributors will wander absent. And when that happens, the platform gained’t just eliminate sellers — it’ll lose its trustworthiness.

Has a thing comparable occurred to you? Share your working experience and assist increase awareness. Sellers have earned far better.