For some time, I was a trusted seller on Cardmarket, amongst Europe’s most outstanding platforms for buying and selling playing cards. I taken care of an excellent status — over 400 constructive assessments, zero disputes, and constant, Qualified service. But a single unjustified dispute, managed by Cardmarket team customers Silvia Parravano and Christian Tobehn, transformed everything. on this page, I will share my personalized experience, clarify the structural flaws in Cardmarket's dispute procedure, and situation a stark warning to other sellers.

A clear file designed Over a long time

A Proven vendor With a hundred% beneficial comments

ahead of the incident, I was precisely the type of vendor every Market values. I outlined trading cards precisely, described situations transparently, and shipped instantly. I never ever received an individual grievance — only praise.

the significance of believe in on Cardmarket

name is anything for sellers on Cardmarket. a single slip-up — even one which isn’t your fault — can destruction several years of hard work. That’s what helps make my story so alarming for Many others working about the platform.

The Dispute That Shattered My Standing

customer requested the incorrect Card, Then Blamed Me

The difficulty started any time a consumer ordered a card stated precisely by identify, set, and situation. Upon obtaining it, they falsely claimed I'd sent the “Completely wrong Edition” — despite very clear listing proof demonstrating I hadn’t.

evidence disregarded by aid

I submitted screenshots in the listing, card Edition, and ailment to demonstrate my accuracy. But Cardmarket aid, specially Silvia Parravano, disregarded the information. in place of examining the listing or requesting clarification, she right away sided with the customer.

Silvia Parravano’s Mishandling from the Dispute

No reasonable Investigation

Silvia’s selection was unilateral. She didn’t acknowledge my evidence or ask for any counterevidence from the client. She just blocked my account. No hearing. No second opinion. No attraction.

No Warning, No conversation

What produced this even worse was the suddenness with the action. I used to be locked outside of my account right away. My appeals — asking for an evaluation or escalation — have been fulfilled with automated responses or silence. Silvia Parravano exercised total authority with no accountability.

Christian Tobehn’s Role: Reinforcing the Bias?

Reinforcing exactly the same Pattern

In adhere to-ups, my scenario was also witnessed by Christian Tobehn, A different member of Cardmarket's aid staff. Unfortunately, as an alternative to reviewing the facts objectively, he doubled down on Silvia’s judgment. Again, no rationalization, no transparency, just automatic deflections in addition to a long term ban.

A sample of vendor Disregard

Are genuine Sellers Being Silenced?

soon after this knowledge, I started looking into on the internet more info message boards and community threads. I immediately identified I wasn’t alone. Dozens of long-time sellers claimed very similar experiences — quite a few involving Silvia Parravano.

A common concept? potential buyers generally gain, even if wrong — and sellers are still left voiceless.

How This Hurts the Entire Marketplace

although platforms need to safeguard customers, disregarding evidence from truthful sellers brings about a broken ecosystem. When rely on is just one-sided, poor actors take advantage, realizing they’ll be shielded by biased help brokers.

The Problem: No Oversight, No enchantment

Lack of Transparency in Cardmarket’s process

essentially the most alarming difficulty may be the absence of the appeals course of action. when personnel like Silvia or Christian make a choice, it’s remaining. There’s no next evaluation, no accountability, and no way to revive usage of your account — Regardless of how strong your evidence is.

chance of Abuse and Blackmail

In my situation, I was indirectly coerced into refunding a Wrong declare — or lose my account entirely. That’s not dispute resolution — that’s blackmail underneath the guise of customer care.

fiscal and psychological outcomes

Business Loss Overnight

I invested several years in building my seller profile. All that work was wiped out instantaneously, in addition to potential potential cash flow. My seller dashboard, buy background, and faithful customer foundation — all gone.

psychological Toll on a Trusted Seller

This wasn’t just a business strike. it absolutely was demoralizing. for being dealt with similar to a fraud right after decades of integrity was emotionally devastating. I adopted every single rule, and continue to received punished.

What Cardmarket Must Do to Regain rely on

Platform Reforms Are Urgently necessary

If Cardmarket desires to keep high quality sellers and prevent long run abuse, it will have to:

• ✅ Introduce a clear appeal process for blocked accounts

• ✅ involve disputes to get reviewed by a minimum of two independent aid brokers

• ✅ Train workers like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ Protect sellers who submit obvious, factual proof

• ✅ create accountability metrics for staff conclusions

with out these adjustments, trustworthy sellers will carry on to become collateral destruction within a system that blindly favors purchasers.

ultimate views: Be Wary, keep Documented

if you are at this time promoting on Cardmarket, don’t believe your best history will shield you. you happen to be generally 1 purchaser criticism — even a Phony a single — away from staying silenced.

defend you by:

• Taking screenshots of each listing

• Archiving interaction with buyers

• Backing up your account knowledge regularly

• Preparing for disputes — Even when you do practically nothing Incorrect

summary: 

My expertise with Silvia Parravano and Christian Tobehn should really serve as a significant warning to any person employing Cardmarket. I considered while in the platform. I performed by The principles. And I even now acquired taken off without the need of bring about.

If Cardmarket proceeds to disregard vendor legal rights, much more reputable distributors will wander away. And when that takes place, the System gained’t just reduce sellers — it’ll lose its reliability.

Has some thing equivalent took place for you? Share your practical experience and help increase awareness. Sellers should have far better.