For some time, I was a reliable seller on Cardmarket, amongst Europe’s most distinguished platforms for buying and selling cards. I maintained a perfect reputation — over four hundred positive opinions, zero disputes, and constant, professional support. But just one unjustified dispute, handled by Cardmarket personnel users Silvia Parravano and Christian Tobehn, improved every thing. in this post, I'll share my personal experience, make clear the structural flaws in Cardmarket's dispute process, and challenge a stark warning to other sellers.

A Clean Record Built around a long time

A confirmed vendor With one hundred% beneficial comments

prior to the incident, I was exactly the sort of vendor just about every Market values. I listed trading cards properly, explained situations transparently, and delivered immediately. I never ever acquired one complaint — only praise.

the value of believe in on Cardmarket

track record is almost everything for sellers on Cardmarket. one particular miscalculation — even one that isn’t your fault — can hurt several years of exertions. That’s what will make my story so alarming for Many others operating around the platform.

The Dispute That Shattered My Standing

purchaser requested the incorrect Card, Then Blamed Me

The difficulty began each time a buyer purchased a card stated exactly by name, established, and issue. on acquiring it, they falsely claimed I'd despatched the “Improper Model” — despite crystal clear listing evidence exhibiting I hadn’t.

Proof overlooked by help

I submitted screenshots on the listing, card Model, and affliction to establish my precision. But Cardmarket help, specially Silvia Parravano, dismissed the information. as an alternative to reviewing the listing or requesting clarification, she immediately sided with the buyer.

Silvia Parravano’s Mishandling on the Dispute

No truthful Investigation

Silvia’s determination was unilateral. She didn’t acknowledge my proof or ask for any counterevidence from the customer. She just blocked my account. No Listening to. No 2nd belief. No attractiveness.

No Warning, No Communication

What manufactured this even worse was the suddenness of your action. I was locked outside of my account overnight. My appeals — asking for an evaluation or escalation — had been achieved with automated responses or silence. Silvia Parravano exercised entire authority with no accountability.

Christian Tobehn’s purpose: Reinforcing the Bias?

Reinforcing the Same sample

In comply with-ups, my circumstance was also observed by Christian Tobehn, A different member of Cardmarket's help crew. however, as opposed to examining the details objectively, he doubled down on Silvia’s judgment. once more, no explanation, no transparency, just automated deflections along with a lasting ban.

A Pattern of Seller Disregard

Are truthful Sellers becoming Silenced?

just after this expertise, I began researching on the net community forums and Local community threads. I rapidly learned I wasn’t by itself. Dozens of very long-time sellers noted comparable experiences — a lot of involving Silvia Parravano.

a typical theme? customers normally gain, even though Erroneous — and sellers are remaining voiceless.

How This Hurts all the Marketplace

though platforms should guard buyers, disregarding proof from genuine sellers leads to a broken ecosystem. When have confidence in is just one-sided, poor actors make the most, being aware of they’ll be shielded by biased guidance agents.

the condition: No Oversight, No attractiveness

Lack of Transparency in Cardmarket’s process

one of the most alarming concern will be the absence of an appeals process. after workers like Silvia or Christian make a call, it’s closing. There’s no second review, no accountability, and no way to restore access to your account — Regardless how robust your proof is.

hazard of Abuse and Blackmail

In my case, I was indirectly coerced into refunding a Untrue claim — or lose my account fully. That’s not dispute resolution — that’s blackmail underneath the guise of customer support.

money and psychological Consequences

organization reduction right away

I invested several years in building my seller profile. all of that energy was worn out instantly, as well as possible foreseeable future income. My seller dashboard, get history, and click here faithful customer base — all gone.

psychological Toll on a trustworthy vendor

This wasn’t just a company strike. it had been demoralizing. to generally be taken care of similar to a fraud soon after several years of integrity was emotionally devastating. I adopted every rule, and still received punished.

What Cardmarket Must Do to get back have faith in

System Reforms Are Urgently essential

If Cardmarket wants to retain top quality sellers and prevent long term abuse, it will have to:

• ✅ Introduce a transparent charm method for blocked accounts

• ✅ demand disputes to become reviewed by not less than two independent aid agents

• ✅ prepare personnel like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ Protect sellers who submit obvious, factual evidence

• ✅ set up accountability metrics for workers selections

without the need of these adjustments, straightforward sellers will proceed for being collateral injury within a program that blindly favors prospective buyers.

last ideas: Be cautious, continue to be Documented

for anyone who is at present advertising on Cardmarket, don’t think your excellent file will protect you. You're often just one buyer grievance — even a Wrong just one — away from being silenced.

guard oneself by:

• using screenshots of each listing

• Archiving conversation with potential buyers

• Backing up your account details often

• Preparing for disputes — even if you do absolutely nothing Improper

Conclusion: 

My working experience with Silvia Parravano and Christian Tobehn must serve as a significant warning to anyone employing Cardmarket. I believed inside the platform. I played by The principles. And that i still acquired removed without the need of lead to.

If Cardmarket carries on to ignore vendor legal rights, additional reliable distributors will wander absent. And when that happens, the platform received’t just shed sellers — it’ll eliminate its credibility.

Has a thing related transpired to you personally? Share your experience and assist raise consciousness. Sellers have earned far better.