For a long time, I had been a trustworthy seller on Cardmarket, amongst Europe’s most notable platforms for trading playing cards. I taken care of a great popularity — about four hundred positive critiques, zero disputes, and dependable, Experienced provider. But a single unjustified dispute, taken care of by Cardmarket personnel customers Silvia Parravano and Christian Tobehn, changed everything. in the following paragraphs, I will share my particular experience, clarify the structural flaws in Cardmarket's dispute process, and situation a stark warning to other sellers.

A clean up history created about decades

A verified vendor With one hundred% constructive comments

prior to the incident, I was precisely the sort of vendor just about every marketplace values. I mentioned trading cards correctly, described problems transparently, and delivered instantly. I hardly ever acquired a single complaint — only praise.

the value of believe in on Cardmarket

status is anything for sellers on Cardmarket. just one oversight — even one that isn’t your fault — can destruction yrs of hard work. That’s what helps make my story so alarming for Other people working on the System.

The Dispute That Shattered My Standing

Buyer Ordered the incorrect Card, Then Blamed Me

The trouble started every time a customer requested a card listed specifically by title, set, and condition. Upon obtaining it, they falsely claimed I'd sent the “Improper Edition” — Even with distinct listing evidence exhibiting I hadn’t.

evidence dismissed by assist

I submitted screenshots in the listing, card Model, and problem to establish my precision. But Cardmarket guidance, specifically Silvia Parravano, ignored the facts. Instead of reviewing the listing or requesting clarification, she quickly sided with the client.

Silvia Parravano’s Mishandling from the Dispute

No reasonable Investigation

Silvia’s determination was unilateral. She didn’t admit my proof or ask for any counterevidence from the customer. She merely blocked my account. No hearing. No next feeling. No attractiveness.

No Warning, No conversation

What designed this even worse was the suddenness of the action. I had been locked away from my account right away. My appeals — asking for an assessment or escalation — were satisfied with automatic responses or silence. Silvia Parravano exercised entire authority with no accountability.

Christian Tobehn’s position: Reinforcing the Bias?

Reinforcing precisely the same sample

In adhere to-ups, my case was also noticed by Christian Tobehn, A different member of Cardmarket's guidance group. more info Unfortunately, rather then examining the facts objectively, he doubled down on Silvia’s judgment. once more, no explanation, no transparency, just automated deflections plus a lasting ban.

A sample of vendor Disregard

Are sincere Sellers remaining Silenced?

After this practical experience, I began researching on line community forums and community threads. I promptly learned I wasn’t alone. Dozens of very long-time sellers claimed equivalent encounters — a lot of involving Silvia Parravano.

a typical theme? potential buyers always earn, regardless if Improper — and sellers are remaining voiceless.

How This Hurts your complete Marketplace

though platforms ought to guard consumers, ignoring evidence from straightforward sellers leads to a broken ecosystem. When belief is a person-sided, bad actors take advantage, being aware of they’ll be shielded by biased help agents.

the condition: No Oversight, No attractiveness

not enough Transparency in Cardmarket’s program

essentially the most alarming concern is the absence of the appeals system. at the time personnel like Silvia or Christian make a decision, it’s remaining. There’s no second overview, no accountability, and no way to revive use of your account — Regardless of how solid your evidence is.

danger of Abuse and Blackmail

In my case, I used to be indirectly coerced into refunding a false assert — or reduce my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer service.

fiscal and Emotional implications

business enterprise reduction right away

I invested several years in developing my seller profile. all of that effort and hard work was wiped out right away, along with prospective long run money. My vendor dashboard, get historical past, and faithful customer base — all gone.

Emotional Toll with a trustworthy vendor

This wasn’t just a company hit. It was demoralizing. To be dealt with just like a fraud soon after several years of integrity was emotionally devastating. I followed each rule, and still bought punished.

What Cardmarket will have to Do to get back have confidence in

System Reforms Are Urgently required

If Cardmarket hopes to keep good quality sellers and prevent potential abuse, it need to:

• ✅ Introduce a clear attractiveness course of action for blocked accounts

• ✅ Require disputes being reviewed by no less than two independent assistance brokers

• ✅ educate staff members like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ defend sellers who submit very clear, factual proof

• ✅ set up accountability metrics for staff decisions

Without these variations, straightforward sellers will proceed being collateral harm in a program that blindly favors purchasers.

Final views: Be Wary, remain Documented

when you are at the moment marketing on Cardmarket, don’t think your ideal report will protect you. You're usually one buyer criticism — even a Bogus just one — clear of currently being silenced.

Protect by yourself by:

• getting screenshots of every listing

• Archiving interaction with potential buyers

• Backing up your account data routinely

• getting ready for disputes — even if you do nothing Incorrect

Conclusion: 

My encounter with Silvia Parravano and Christian Tobehn really should function a serious warning to anyone employing Cardmarket. I considered inside the System. I played by The foundations. And that i nevertheless received eradicated devoid of cause.

If Cardmarket continues to ignore vendor legal rights, much more reputable distributors will walk away. And when that comes about, the platform gained’t just reduce sellers — it’ll get rid of its reliability.

Has a thing comparable took place for you? Share your experience and aid increase consciousness. Sellers are worthy of superior.