For years, I used to be a dependable seller on Cardmarket, amongst Europe’s most notable platforms for trading playing cards. I taken care of an ideal reputation — in excess of 400 good evaluations, zero disputes, and regular, Specialist provider. But just one unjustified dispute, taken care of by Cardmarket team members Silvia Parravano and Christian Tobehn, transformed every thing. on this page, I will share my personalized practical experience, reveal the structural flaws in Cardmarket's dispute method, and challenge a stark warning to other sellers.

A clean up report Built around several years

A verified vendor With 100% favourable Feedback

prior to the incident, I had been precisely the kind of vendor every single Market values. I shown trading playing cards correctly, explained ailments transparently, and transported instantly. I in no way received a single criticism — only praise.

the necessity of have confidence in on Cardmarket

track record is all the things for sellers on Cardmarket. One oversight — even one that isn’t your fault — can harm many years of labor. That’s what can make my story so alarming for Other individuals operating over the System.

The Dispute That Shattered My Standing

Buyer Ordered the incorrect Card, Then Blamed Me

The difficulty begun when a buyer ordered a card shown specifically by title, set, and problem. on getting it, they falsely claimed I'd despatched the “wrong version” — Irrespective of very clear listing proof exhibiting I hadn’t.

Proof disregarded by help

I submitted screenshots with the listing, card version, and problem to establish my accuracy. But Cardmarket assistance, particularly Silvia Parravano, dismissed the specifics. in lieu of reviewing the listing or requesting clarification, she promptly sided with the client.

Silvia Parravano’s Mishandling of your Dispute

No reasonable Investigation

Silvia’s conclusion was unilateral. She didn’t accept my evidence or request any counterevidence from the client. She simply blocked my account. No Listening to. No next view. No appeal.

No Warning, No interaction

What created this even worse was the suddenness on the motion. I was locked from my account right away. My appeals — asking for a review or escalation — have been met with automated responses or silence. Silvia Parravano exercised comprehensive authority with no accountability.

Christian Tobehn’s purpose: Reinforcing the Bias?

Reinforcing a similar Pattern

In abide by-ups, my case was also found by Christian Tobehn, One more member of Cardmarket's help staff. regretably, rather then reviewing the points objectively, he doubled down on Silvia’s judgment. once again, no rationalization, no transparency, just automated deflections in addition to a long-lasting ban.

A Pattern of Seller Disregard

Are straightforward Sellers getting Silenced?

just after this practical experience, I began researching on line community forums and community threads. I promptly identified I wasn’t alone. Dozens of lengthy-time sellers documented identical encounters — numerous involving Silvia Parravano.

A common concept? consumers normally get, even when Completely wrong — and sellers are left voiceless.

How This Hurts all the Market

even though platforms really should guard purchasers, disregarding evidence from straightforward sellers leads to a damaged ecosystem. When belief is one-sided, bad actors take advantage, understanding they’ll be shielded by biased aid agents.

the situation: No Oversight, No Appeal

not enough Transparency in Cardmarket’s System

one of the most alarming issue will be the absence of the appeals procedure. when team like Silvia or Christian make a call, it’s remaining. There’s no second evaluation, no accountability, and no way to restore access to your account — Irrespective of how strong your proof is.

danger of Abuse and Blackmail

In my case, I used to be indirectly coerced into refunding a Fake assert — or reduce my account fully. That’s not dispute resolution — that’s blackmail under the guise of customer support.

money and psychological Consequences

business enterprise decline Overnight

I invested many years in making my seller profile. All that work was worn out immediately, coupled with potential long run earnings. My vendor dashboard, purchase heritage, and faithful consumer base — all long gone.

psychological Toll over a reliable Seller

This wasn’t just a company strike. it Silvia Parravano absolutely was demoralizing. for being treated like a fraud after many years of integrity was emotionally devastating. I adopted each rule, and still got punished.

What Cardmarket Must Do to Regain believe in

System Reforms Are Urgently essential

If Cardmarket really wants to retain excellent sellers and stop long term abuse, it will have to:

• ✅ Introduce a clear attraction approach for blocked accounts

• ✅ demand disputes to generally be reviewed by not less than two unbiased guidance agents

• ✅ practice team like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ Protect sellers who submit crystal clear, factual evidence

• ✅ create accountability metrics for staff decisions

with no these modifications, truthful sellers will continue on to generally be collateral injury within a process that blindly favors buyers.

Final views: Be cautious, keep Documented

should you be at the moment promoting on Cardmarket, don’t think your fantastic document will protect you. You're always one particular purchaser criticism — even a Wrong a person — far from becoming silenced.

Protect oneself by:

• Taking screenshots of each listing

• Archiving conversation with customers

• Backing up your account info often

• planning for disputes — even if you do very little Incorrect

summary: 

My working experience with Silvia Parravano and Christian Tobehn must serve as a significant warning to anybody employing Cardmarket. I thought while in the System. I played by The foundations. And I continue to received eradicated without having induce.

If Cardmarket continues to disregard vendor rights, additional dependable distributors will walk absent. And when that comes about, the System gained’t just get rid of sellers — it’ll drop its credibility.

Has some thing comparable took place to you personally? Share your working experience and enable increase awareness. Sellers should have much better.