For years, I used to be a dependable vendor on Cardmarket, among Europe’s most popular platforms for trading cards. I maintained a perfect status — more than 400 optimistic testimonials, zero disputes, and dependable, Experienced support. But one unjustified dispute, managed by Cardmarket team members Silvia Parravano and Christian Tobehn, altered every little thing. in this post, I'll share my personalized knowledge, explain the structural flaws in Cardmarket's dispute system, and challenge a stark warning to other sellers.

A clear history crafted in excess of a long time

A tested vendor With 100% beneficial responses

prior to the incident, I used to be specifically the kind of seller each and every Market values. I shown trading cards properly, described problems transparently, and delivered promptly. I under no circumstances acquired only one complaint — only praise.

The Importance of Trust on Cardmarket

track record is everything for sellers on Cardmarket. a person miscalculation — even one which isn’t your fault — can damage years of effort. That’s what would make my Tale so alarming for Other individuals running on the System.

The Dispute That Shattered My Standing

purchaser purchased the incorrect Card, Then Blamed Me

The trouble started off whenever a purchaser requested a card detailed exactly by identify, established, and condition. Upon acquiring it, they falsely claimed I'd sent the “Improper version” — despite obvious listing evidence exhibiting I hadn’t.

evidence Ignored by guidance

I submitted screenshots of your listing, card Variation, and issue to prove my accuracy. But Cardmarket help, particularly Silvia Parravano, disregarded the points. in lieu of examining the listing or requesting clarification, she right away sided with the buyer.

Silvia Parravano’s Mishandling with the Dispute

No reasonable Investigation

Silvia’s decision was unilateral. She didn’t accept my evidence or request any counterevidence from the buyer. She just blocked my account. No hearing. No 2nd opinion. No appeal.

No Warning, No interaction

What created this even worse was the suddenness of your motion. I was locked out of my account right away. My appeals — requesting an assessment or escalation — ended up met with automatic responses or silence. Silvia Parravano exercised finish authority without any accountability.

Christian Tobehn’s position: Reinforcing the Bias?

Reinforcing precisely the same Pattern

In adhere to-ups, my circumstance was also noticed by Christian Tobehn, A different member of Cardmarket's support workforce. sadly, as an alternative to reviewing the info objectively, he doubled down on Silvia’s judgment. Again, no rationalization, no transparency, just automatic deflections in addition to a long-lasting ban.

A Pattern of vendor Disregard

Are straightforward Sellers currently being Silenced?

soon after this knowledge, I started studying on line discussion boards and community threads. I rapidly learned I wasn’t by itself. Dozens of extended-time sellers reported very similar activities — numerous involving Silvia Parravano.

a typical theme? prospective buyers generally get, even if wrong — and sellers are remaining voiceless.

How This Hurts the whole Market

although platforms should protect purchasers, disregarding proof from honest sellers contributes to a damaged ecosystem. When believe in is just one-sided, undesirable actors make the most, understanding they’ll be shielded by biased support agents.

the issue: No Oversight, No attraction

insufficient Transparency in Cardmarket’s method

probably the most alarming problem will be the absence of the appeals process. as soon as personnel like Silvia or Christian make a choice, it’s final. There’s no next assessment, no accountability, and no way to restore access to your account — It doesn't matter how sturdy your proof is.

chance of Abuse and Blackmail

In my circumstance, I used to be indirectly coerced into refunding a Phony assert — or drop my account entirely. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.

fiscal and psychological outcomes

enterprise reduction right away

I invested many years in building my vendor profile. all of that effort and hard work was worn out instantaneously, along with prospective future income. My vendor dashboard, order historical past, and loyal customer foundation — all long gone.

psychological Toll with a Trusted Seller

This wasn’t just a business hit. it had been demoralizing. To be taken care of similar to a fraud soon after years of integrity was emotionally devastating. I followed each and every rule, and nevertheless got punished.

What Cardmarket ought to Do to Regain have faith in

System Reforms Are Urgently wanted

If Cardmarket wishes to retain excellent sellers and prevent future abuse, it will have to:

• ✅ Introduce a transparent appeal procedure for blocked accounts

• ✅ Require disputes to get reviewed by a minimum of two independent assistance brokers

• ✅ coach personnel like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ shield sellers who post very clear, factual proof

• ✅ Establish accountability metrics for employees conclusions

without the need of these variations, genuine sellers will go on to become collateral harm in a very process that blindly favors potential buyers.

last ideas: Be cautious, Stay Documented

If you're currently providing on Cardmarket, don’t presume your best report will protect you. you are generally a person consumer complaint — even a Bogus just one — clear of remaining silenced.

Protect oneself by:

• using screenshots of every listing

• Archiving conversation with buyers

• Backing up your account data consistently

• Preparing for disputes — Even though you do absolutely nothing Incorrect

summary: 

My knowledge with Silvia Parravano and Christian website Tobehn should really function a serious warning to any one utilizing Cardmarket. I considered inside the System. I played by the rules. And I continue to received eliminated without result in.

If Cardmarket proceeds to ignore vendor rights, much more dependable distributors will walk absent. And when that happens, the System gained’t just eliminate sellers — it’ll get rid of its trustworthiness.

Has something comparable transpired to you personally? Share your practical experience and assistance increase consciousness. Sellers have earned improved.