For many years, I used to be a dependable vendor on Cardmarket, amongst Europe’s most distinguished platforms for buying and selling cards. I maintained a perfect standing — above 400 good reviews, zero disputes, and consistent, Qualified support. But one particular unjustified dispute, managed by Cardmarket workers members Silvia Parravano and Christian Tobehn, transformed anything. in the following paragraphs, I will share my private encounter, reveal the structural flaws in Cardmarket's dispute system, and problem a stark warning to other sellers.

A clean up report Built around Years

A Proven Seller With one hundred% favourable feed-back

Before the incident, I had been exactly the sort of seller each and every Market values. I listed trading cards properly, explained circumstances transparently, and shipped immediately. I never acquired an individual complaint — only praise.

the value of rely on on Cardmarket

name is every thing for sellers on Cardmarket. one particular oversight — even one which isn’t your fault — can problems several years of exertions. That’s what makes my Tale so alarming for Other individuals operating over the System.

The Dispute That Shattered My Standing

consumer Ordered the Wrong Card, Then Blamed Me

The difficulty commenced every time a customer ordered a card outlined specifically by identify, set, and situation. Upon obtaining it, they falsely claimed I had despatched the “Improper Edition” — Irrespective of obvious listing evidence demonstrating I hadn’t.

evidence Ignored by assistance

I submitted screenshots from the listing, card Model, and problem to demonstrate my precision. But Cardmarket support, precisely Silvia Parravano, ignored the details. in lieu of examining the listing or requesting clarification, she instantly sided with the client.

Silvia Parravano’s Mishandling of your Dispute

No truthful Investigation

Silvia’s selection was unilateral. She didn’t admit my proof or request any counterevidence from the customer. She basically blocked my account. No Listening to. No next impression. No appeal.

No Warning, No conversation

What designed click here this worse was the suddenness from the motion. I was locked from my account right away. My appeals — asking for an evaluation or escalation — had been satisfied with automated responses or silence. Silvia Parravano exercised entire authority with no accountability.

Christian Tobehn’s purpose: Reinforcing the Bias?

Reinforcing exactly the same Pattern

In stick to-ups, my scenario was also found by Christian Tobehn, A further member of Cardmarket's assist group. Unfortunately, as an alternative to reviewing the information objectively, he doubled down on Silvia’s judgment. once again, no rationalization, no transparency, just automatic deflections and also a permanent ban.

A sample of Seller Disregard

Are straightforward Sellers getting Silenced?

just after this experience, I began exploring on the internet boards and Local community threads. I rapidly found out I wasn’t alone. Dozens of long-time sellers reported equivalent experiences — many involving Silvia Parravano.

a standard concept? prospective buyers constantly win, even though Mistaken — and sellers are remaining voiceless.

How This Hurts your entire Marketplace

although platforms must safeguard prospective buyers, disregarding proof from trustworthy sellers contributes to a damaged ecosystem. When have faith in is one particular-sided, undesirable actors take advantage, recognizing they’ll be shielded by biased aid brokers.

The Problem: No Oversight, No attraction

deficiency of Transparency in Cardmarket’s method

probably the most alarming problem is definitely the absence of an appeals system. as soon as staff like Silvia or Christian make a choice, it’s closing. There’s no next evaluate, no accountability, and no way to restore use of your account — no matter how potent your proof is.

chance of Abuse and Blackmail

In my circumstance, I used to be indirectly coerced into refunding a Fake assert — or lose my account totally. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.

fiscal and psychological penalties

enterprise decline Overnight

I invested several years in developing my seller profile. All that energy was worn out instantly, together with possible long term cash flow. My vendor dashboard, order record, and loyal buyer base — all long gone.

Emotional Toll on the dependable Seller

This wasn’t just a business strike. It was demoralizing. being treated just like a fraud just after years of integrity was emotionally devastating. I followed every rule, and nonetheless acquired punished.

What Cardmarket should Do to get back have faith in

Platform Reforms Are Urgently required

If Cardmarket wishes to keep quality sellers and stop future abuse, it have to:

• ✅ Introduce a clear attraction method for blocked accounts

• ✅ need disputes to be reviewed by at the very least two impartial aid agents

• ✅ practice team like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ guard sellers who post clear, factual evidence

• ✅ build accountability metrics for employees choices

Without these improvements, truthful sellers will carry on to be collateral injury in a very technique that blindly favors purchasers.

closing feelings: Be cautious, Stay Documented

in case you are currently providing on Cardmarket, don’t suppose your great report will secure you. you might be normally one particular purchaser criticism — even a Untrue one particular — faraway from getting silenced.

shield by yourself by:

• using screenshots of every listing

• Archiving conversation with potential buyers

• Backing up your account data consistently

• getting ready for disputes — even if you do absolutely nothing Erroneous

summary: 

My experience with Silvia Parravano and Christian Tobehn should really function a significant warning to any person making use of Cardmarket. I believed in the System. I performed by the rules. And that i even now received taken off without bring about.

If Cardmarket proceeds to disregard vendor rights, extra honest sellers will stroll absent. And when that happens, the System received’t just lose sellers — it’ll reduce its credibility.

Has a little something equivalent happened for you? Share your expertise and support elevate consciousness. Sellers are entitled to far better.