For many years, I used to be a dependable seller on Cardmarket, considered one of Europe’s most well known platforms for trading cards. I maintained an excellent track record — around four hundred optimistic critiques, zero disputes, and consistent, Experienced assistance. But a person unjustified dispute, handled by Cardmarket personnel associates Silvia Parravano and Christian Tobehn, altered every thing. in the following paragraphs, I'll share my personal experience, demonstrate the structural flaws in Cardmarket's dispute procedure, and situation a stark warning to other sellers.

A thoroughly clean history designed about yrs

A demonstrated Seller With a hundred% favourable Feedback

Before the incident, I used to be accurately the kind of vendor each and every marketplace values. I mentioned trading cards accurately, explained problems transparently, and transported immediately. I never ever acquired just one grievance — only praise.

the significance of belief on Cardmarket

track record is every little thing for sellers on Cardmarket. One miscalculation — even one that isn’t your fault — can destruction many years of exertions. That’s what makes my Tale so alarming for Many others functioning about the System.

The Dispute That Shattered My Standing

consumer Ordered the incorrect Card, Then Blamed Me

The trouble begun whenever a purchaser requested a card stated precisely by name, established, and affliction. on obtaining it, they falsely claimed I'd sent the “Completely wrong Model” — Even with obvious listing evidence exhibiting I hadn’t.

evidence overlooked by help

I submitted screenshots from the listing, card Edition, and situation to establish my precision. But Cardmarket support, particularly Silvia Parravano, disregarded the facts. as opposed to examining the listing or requesting clarification, she promptly sided with the client.

Silvia Parravano’s Mishandling with the Dispute

No reasonable Investigation

Silvia’s conclusion was unilateral. She didn’t accept my evidence or request any counterevidence from the client. She merely blocked my account. No Listening to. No second view. No attractiveness.

No Warning, No conversation

What manufactured this even worse was the suddenness of your motion. I used to be locked out of my account right away. My appeals — requesting an evaluation or escalation — were being satisfied with automatic responses or silence. Silvia Parravano exercised complete authority with no accountability.

Christian Tobehn’s Role: Reinforcing the Bias?

Reinforcing the identical sample

In adhere to-ups, my circumstance was also witnessed by Christian Tobehn, One more member of Cardmarket's assistance workforce. regrettably, as opposed to reviewing the info objectively, he doubled down on Silvia’s judgment. all over again, no explanation, no transparency, just automatic deflections in addition to a permanent ban.

A sample of vendor Disregard

Are truthful Sellers staying Silenced?

After this experience, I started investigating on the internet boards and community threads. I speedily uncovered I wasn’t alone. Dozens of prolonged-time sellers noted related encounters — a lot of involving Silvia Parravano.

a standard concept? prospective buyers generally get, even if wrong — and sellers are remaining voiceless.

How This Hurts the Entire Market

even though platforms ought to secure purchasers, disregarding proof from honest sellers leads to a broken ecosystem. When belief is a single-sided, poor actors make the most, being aware of they’ll be shielded by biased assist agents.

the trouble: No Oversight, No Appeal

insufficient Transparency in Cardmarket’s System

The most alarming issue may be the absence of the appeals process. after staff members like Silvia or Christian make a call, it’s last. There’s no 2nd assessment, no accountability, and no way to restore access to your account — no matter how strong your proof is.

threat of Abuse and Blackmail

In my scenario, I used to be indirectly coerced read more into refunding a Phony declare — or get rid of my account solely. That’s not dispute resolution — that’s blackmail underneath the guise of customer care.

money and Emotional penalties

business enterprise reduction Overnight

I invested yrs in developing my seller profile. all of that effort was wiped out immediately, in addition to potential potential earnings. My vendor dashboard, get history, and faithful customer base — all long gone.

Emotional Toll on a dependable Seller

This wasn’t just a business hit. It was demoralizing. to become handled just like a fraud immediately after yrs of integrity was emotionally devastating. I followed each individual rule, and even now got punished.

What Cardmarket have to Do to Regain rely on

System Reforms Are Urgently required

If Cardmarket wants to retain excellent sellers and forestall foreseeable future abuse, it should:

• ✅ Introduce a transparent attractiveness method for blocked accounts

• ✅ Require disputes to get reviewed by a minimum of two independent guidance brokers

• ✅ practice personnel like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ guard sellers who submit obvious, factual proof

• ✅ Establish accountability metrics for staff conclusions

with no these variations, sincere sellers will continue on to become collateral harm inside a program that blindly favors potential buyers.

Final views: Be cautious, remain Documented

in case you are at present promoting on Cardmarket, don’t presume your fantastic history will protect you. you are always 1 purchaser grievance — even a Untrue 1 — faraway from currently being silenced.

secure oneself by:

• Taking screenshots of every listing

• Archiving conversation with customers

• Backing up your account details routinely

• Preparing for disputes — Even though you do almost nothing wrong

summary: 

My expertise with Silvia Parravano and Christian Tobehn must function a serious warning to anyone making use of Cardmarket. I considered in the platform. I played by the rules. And I even now obtained eliminated with no result in.

If Cardmarket continues to ignore seller rights, additional trustworthy distributors will wander absent. And when that happens, the platform received’t just get rid of sellers — it’ll shed its credibility.

Has anything comparable occurred to you? Share your knowledge and help raise recognition. Sellers have earned better.