For several years, I had been a trusted seller on Cardmarket, one among Europe’s most distinguished platforms for trading cards. I maintained a wonderful track record — in excess of 400 optimistic opinions, zero disputes, and constant, Specialist provider. But a single unjustified dispute, managed by Cardmarket employees customers Silvia Parravano and Christian Tobehn, transformed every little thing. on this page, I will share my private expertise, clarify the structural flaws in Cardmarket's dispute method, and problem a stark warning to other sellers.

A clear history Built around decades

A tested Seller With a hundred% favourable responses

Before the incident, I had been accurately the kind of seller just about every Market values. I detailed trading cards correctly, explained ailments transparently, and transported immediately. I never obtained one grievance — only praise.

the significance of rely on on Cardmarket

standing is every thing for sellers on Cardmarket. 1 blunder — even one that isn’t your fault — can harm many years of effort. That’s what tends to make my story so alarming for Some others working to the System.

The Dispute That Shattered My Standing

customer purchased the incorrect Card, Then Blamed Me

The trouble started off when a purchaser ordered a card outlined exactly by identify, set, and condition. Upon receiving it, they falsely claimed I had despatched the “Improper Variation” — Irrespective of crystal clear listing proof exhibiting I hadn’t.

evidence overlooked by assist

I submitted screenshots with the listing, card Model, and condition to show my precision. But Cardmarket assist, exclusively Silvia Parravano, overlooked the specifics. as an alternative to reviewing the listing or requesting clarification, she promptly sided with the buyer.

Silvia Parravano’s Mishandling with the Dispute

No Fair Investigation

Silvia’s conclusion was unilateral. She didn’t acknowledge my proof or ask for any counterevidence from the buyer. She only blocked my account. No Listening to. No 2nd view. No appeal.

No Warning, No Communication

What created this even worse was the suddenness from the action. I had been locked from my account right away. My appeals — asking for a review or escalation — ended up fulfilled with automated responses or silence. Silvia Parravano exercised full authority without any accountability.

Christian Tobehn’s part: Reinforcing the Bias?

Reinforcing precisely the same sample

In adhere to-ups, my situation was also witnessed by Christian Tobehn, Yet another member of Cardmarket's support crew. regrettably, instead of examining the points objectively, he doubled down on Silvia’s judgment. yet again, no clarification, no transparency, just automatic deflections and a lasting ban.

A Pattern of vendor Disregard

Are truthful Sellers remaining Silenced?

soon after this experience, I began looking into on line discussion boards and Neighborhood threads. I speedily discovered I wasn’t alone. Dozens of extended-time sellers reported very similar experiences — several involving Silvia Parravano.

A common concept? purchasers always win, regardless if wrong — and sellers are still left voiceless.

How This Hurts the Entire Marketplace

when platforms need to safeguard customers, ignoring evidence from straightforward sellers results in a damaged ecosystem. When have confidence in is a person-sided, negative actors take advantage, understanding they’ll be shielded by biased help agents.

the issue: No Oversight, No attraction

insufficient Transparency in Cardmarket’s System

essentially the most alarming challenge is the absence of the appeals process. Once personnel like Silvia or Christian make a call, it’s last. There’s no check here next overview, no accountability, and no way to restore entry to your account — Irrespective of how sturdy your proof is.

hazard of Abuse and Blackmail

In my circumstance, I was indirectly coerced into refunding a Fake claim — or lose my account fully. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.

monetary and Emotional implications

Business Loss right away

I invested years in creating my vendor profile. All that exertion was worn out quickly, together with likely potential money. My seller dashboard, buy heritage, and faithful shopper foundation — all long gone.

Emotional Toll over a Trusted Seller

This wasn’t just a company strike. It was demoralizing. to generally be handled just like a fraud just after years of integrity was emotionally devastating. I adopted each and every rule, and even now received punished.

What Cardmarket need to Do to Regain Trust

Platform Reforms Are Urgently wanted

If Cardmarket really wants to retain high quality sellers and stop long run abuse, it ought to:

• ✅ Introduce a transparent charm process for blocked accounts

• ✅ involve disputes to generally be reviewed by at the very least two unbiased help agents

• ✅ Train employees like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ secure sellers who submit obvious, factual proof

• ✅ create accountability metrics for workers decisions

with out these adjustments, sincere sellers will go on to generally be collateral destruction in the method that blindly favors prospective buyers.

remaining feelings: Be Wary, continue to be Documented

for anyone who is at present providing on Cardmarket, don’t assume your great history will defend you. You're always one particular consumer grievance — even a Fake one — faraway from remaining silenced.

guard by yourself by:

• using screenshots of each listing

• Archiving communication with potential buyers

• Backing up your account details frequently

• planning for disputes — Even though you do almost nothing Erroneous

Conclusion: 

My working experience with Silvia Parravano and Christian Tobehn should really function a serious warning to any one working with Cardmarket. I considered from the platform. I performed by The foundations. And I even now got removed devoid of result in.

If Cardmarket continues to ignore vendor rights, far more honest vendors will wander away. And when that happens, the platform won’t just reduce sellers — it’ll reduce its trustworthiness.

Has one thing similar transpired to you? Share your experience and assist increase recognition. Sellers should have much better.