For several years, I was a trustworthy seller on Cardmarket, one among Europe’s most well known platforms for buying and selling playing cards. I maintained a perfect status — over 400 constructive assessments, zero disputes, and dependable, Qualified company. But just one unjustified dispute, taken care of by here Cardmarket employees members Silvia Parravano and Christian Tobehn, changed everything. in this post, I'll share my personalized knowledge, make clear the structural flaws in Cardmarket's dispute approach, and problem a stark warning to other sellers.

A clean up file constructed above Years

A established vendor With 100% beneficial responses

Before the incident, I was accurately the kind of vendor each marketplace values. I listed investing playing cards accurately, described circumstances transparently, and shipped immediately. I in no way gained only one complaint — only praise.

the necessity of have confidence in on Cardmarket

track record is all the things for sellers on Cardmarket. just one blunder — even one which isn’t your fault — can injury a long time of exertions. That’s what will make my story so alarming for Some others operating over the platform.

The Dispute That Shattered My Standing

purchaser requested the Wrong Card, Then Blamed Me

The difficulty started out when a purchaser requested a card stated precisely by identify, set, and affliction. Upon obtaining it, they falsely claimed I'd sent the “Incorrect Model” — In spite of clear listing evidence exhibiting I hadn’t.

evidence dismissed by help

I submitted screenshots on the listing, card version, and problem to verify my precision. But Cardmarket assistance, exclusively Silvia Parravano, disregarded the facts. rather than examining the listing or requesting clarification, she right away sided with the customer.

Silvia Parravano’s Mishandling from the Dispute

No good Investigation

Silvia’s decision was unilateral. She didn’t accept my proof or ask for any counterevidence from the buyer. She simply blocked my account. No Listening to. No second feeling. No charm.

No Warning, No conversation

What manufactured this worse was the suddenness on the action. I used to be locked out of my account right away. My appeals — requesting an evaluation or escalation — ended up achieved with automated responses or silence. Silvia Parravano exercised total authority without having accountability.

Christian Tobehn’s position: Reinforcing the Bias?

Reinforcing the Same sample

In adhere to-ups, my situation was also viewed by Christian Tobehn, another member of Cardmarket's aid staff. sadly, rather than examining the points objectively, he doubled down on Silvia’s judgment. yet again, no clarification, no transparency, just automatic deflections in addition to a long term ban.

A Pattern of Seller Disregard

Are trustworthy Sellers becoming Silenced?

right after this encounter, I began researching online community forums and Local community threads. I speedily uncovered I wasn’t on your own. Dozens of very long-time sellers reported related ordeals — a lot of involving Silvia Parravano.

a typical topic? Buyers usually acquire, even though Incorrect — and sellers are left voiceless.

How This Hurts all the Market

While platforms need to guard buyers, disregarding proof from genuine sellers results in a damaged ecosystem. When believe in is just one-sided, lousy actors take advantage, knowing they’ll be shielded by biased assistance brokers.

the challenge: No Oversight, No enchantment

insufficient Transparency in Cardmarket’s System

essentially the most alarming situation would be the absence of an appeals course of action. when workers like Silvia or Christian make a decision, it’s remaining. There’s no second evaluate, no accountability, and no way to restore use of your account — Regardless of how solid your proof is.

possibility of Abuse and Blackmail

In my circumstance, I was indirectly coerced into refunding a Fake claim — or get rid of my account solely. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.

economic and Emotional penalties

company Loss right away

I invested years in constructing my vendor profile. all of that effort was worn out immediately, in addition to potential long run cash flow. My seller dashboard, order heritage, and faithful client foundation — all absent.

Emotional Toll on a dependable Seller

This wasn’t just a business strike. it absolutely was demoralizing. To be treated like a fraud just after a long time of integrity was emotionally devastating. I adopted each rule, and still bought punished.

What Cardmarket will have to Do to get back belief

Platform Reforms Are Urgently Needed

If Cardmarket wishes to keep good quality sellers and prevent upcoming abuse, it should:

• ✅ Introduce a clear enchantment approach for blocked accounts

• ✅ involve disputes being reviewed by no less than two unbiased assist brokers

• ✅ Train staff like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ guard sellers who submit crystal clear, factual proof

• ✅ Establish accountability metrics for employees choices

with out these alterations, sincere sellers will go on to become collateral harm within a method that blindly favors potential buyers.

closing ideas: Be Wary, keep Documented

in case you are now advertising on Cardmarket, don’t presume your great record will protect you. You're always a single consumer criticism — even a Bogus a single — faraway from currently being silenced.

safeguard on your own by:

• using screenshots of every listing

• Archiving communication with purchasers

• Backing up your account knowledge regularly

• Preparing for disputes — Even when you do very little wrong

Conclusion: 

My encounter with Silvia Parravano and Christian Tobehn must serve as a significant warning to anybody using Cardmarket. I thought in the System. I played by the rules. And I even now bought removed without induce.

If Cardmarket continues to ignore vendor rights, more reliable sellers will stroll away. And when that occurs, the platform received’t just drop sellers — it’ll eliminate its trustworthiness.

Has anything very similar occurred for you? Share your expertise and assistance raise recognition. Sellers should have better.