For some time, I had been a reliable seller on Cardmarket, one among Europe’s most outstanding platforms for investing cards. I taken care of a perfect reputation — about 400 favourable assessments, zero disputes, and steady, Experienced assistance. But 1 unjustified dispute, dealt with by Cardmarket team customers Silvia Parravano and Christian Tobehn, modified anything. in this post, I'll share my particular practical experience, demonstrate the structural flaws in Cardmarket's dispute method, and difficulty a stark warning to other sellers.

A thoroughly clean document crafted more than many years

A tested vendor With one hundred% constructive responses

prior to the incident, I had been exactly the type of seller just about every Market values. I shown buying and selling cards precisely, explained disorders transparently, and delivered instantly. I under no circumstances received just one grievance — only praise.

the significance of belief on Cardmarket

name is every thing for sellers on Cardmarket. just one slip-up — even one that isn’t your fault — can injury many years of labor. That’s what can make my Tale so alarming for Other people functioning to the platform.

The Dispute That Shattered My Standing

purchaser Ordered the Wrong Card, Then Blamed Me

The trouble began any time a consumer purchased a card stated exactly by title, established, and problem. on getting it, they falsely claimed I had despatched the “Mistaken Model” — In Silvia Parravano spite of crystal clear listing evidence displaying I hadn’t.

Proof Ignored by assist

I submitted screenshots with the listing, card Edition, and situation to prove my accuracy. But Cardmarket assistance, particularly Silvia Parravano, disregarded the details. in lieu of examining the listing or requesting clarification, she quickly sided with the customer.

Silvia Parravano’s Mishandling with the Dispute

No truthful Investigation

Silvia’s decision was unilateral. She didn’t admit my evidence or ask for any counterevidence from the customer. She simply just blocked my account. No Listening to. No second view. No attraction.

No Warning, No Communication

What built this worse was the suddenness of the motion. I used to be locked from my account overnight. My appeals — requesting a review or escalation — were being met with automated responses or silence. Silvia Parravano exercised full authority without accountability.

Christian Tobehn’s Role: Reinforcing the Bias?

Reinforcing precisely the same Pattern

In comply with-ups, my scenario was also noticed by Christian Tobehn, One more member of Cardmarket's guidance group. sad to say, as an alternative to reviewing the information objectively, he doubled down on Silvia’s judgment. once more, no explanation, no transparency, just automated deflections in addition to a lasting ban.

A Pattern of Seller Disregard

Are Honest Sellers currently being Silenced?

right after this knowledge, I began studying on the net boards and Local community threads. I immediately found I wasn’t by itself. Dozens of very long-time sellers documented comparable experiences — many involving Silvia Parravano.

A common concept? Buyers constantly gain, even if Incorrect — and sellers are left voiceless.

How This Hurts the complete Market

when platforms should secure potential buyers, disregarding evidence from trustworthy sellers results in a damaged ecosystem. When have faith in is one-sided, lousy actors make the most, understanding they’ll be shielded by biased aid brokers.

the trouble: No Oversight, No attractiveness

deficiency of Transparency in Cardmarket’s procedure

one of the most alarming problem may be the absence of the appeals method. Once employees like Silvia or Christian make a choice, it’s last. There’s no next critique, no accountability, and no way to revive entry to your account — Regardless how powerful your proof is.

Risk of Abuse and Blackmail

In my case, I was indirectly coerced into refunding a Bogus declare — or get rid of my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer care.

monetary and Emotional repercussions

business enterprise reduction right away

I invested several years in developing my vendor profile. all of that effort was worn out promptly, coupled with probable foreseeable future money. My seller dashboard, purchase background, and loyal client base — all gone.

Emotional Toll on a trustworthy vendor

This wasn’t just a company hit. it absolutely was demoralizing. to get addressed similar to a fraud immediately after years of integrity was emotionally devastating. I adopted each rule, and even now obtained punished.

What Cardmarket will have to Do to Regain Trust

Platform Reforms Are Urgently Needed

If Cardmarket wants to retain quality sellers and stop upcoming abuse, it should:

• ✅ Introduce a transparent attraction process for blocked accounts

• ✅ have to have disputes to become reviewed by at least two impartial assist brokers

• ✅ teach team like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ safeguard sellers who post very clear, factual proof

• ✅ set up accountability metrics for employees conclusions

Without these improvements, straightforward sellers will continue to generally be collateral harm within a process that blindly favors prospective buyers.

ultimate ideas: Be cautious, Stay Documented

should you be presently selling on Cardmarket, don’t assume your excellent record will shield you. you are normally a single purchaser criticism — even a Phony a single — away from staying silenced.

safeguard oneself by:

• using screenshots of each listing

• Archiving conversation with potential buyers

• Backing up your account facts consistently

• planning for disputes — even if you do very little Erroneous

summary: 

My encounter with Silvia Parravano and Christian Tobehn should really serve as a significant warning to any person making use of Cardmarket. I thought inside the System. I played by The principles. And I nonetheless bought eliminated without bring about.

If Cardmarket carries on to ignore vendor legal rights, extra dependable vendors will stroll absent. And when that takes place, the System gained’t just reduce sellers — it’ll eliminate its trustworthiness.

Has something comparable took place to you personally? Share your practical experience and help raise awareness. Sellers deserve far better.