For a long time, I had been a trusted vendor on Cardmarket, amongst Europe’s most well known platforms for investing playing cards. I taken care of a perfect track record — above 400 good assessments, zero disputes, and constant, Skilled company. But 1 unjustified dispute, taken care of by Cardmarket team customers Silvia Parravano and Christian Tobehn, modified all the things. In this article, I'll share my individual working experience, reveal the structural flaws in Cardmarket's dispute system, and issue a stark warning to other sellers.

A clean up Record crafted about many years

A confirmed vendor With 100% favourable suggestions

ahead of the incident, I had been specifically the type of vendor every single Market values. I outlined buying and selling playing cards accurately, described circumstances transparently, and shipped immediately. I never ever been given one grievance — only praise.

the necessity of belief on Cardmarket

name is every thing for sellers on Cardmarket. a person oversight — even one which isn’t your fault — can destruction several years of effort. That’s what helps make my Tale so alarming for Other people functioning around the platform.

The Dispute That Shattered My Standing

Buyer purchased the Wrong Card, Then Blamed Me

The difficulty begun when a consumer requested a card shown precisely by title, set, and affliction. on obtaining it, they falsely claimed I had sent the “Mistaken version” — Irrespective of apparent listing proof showing I hadn’t.

Proof overlooked by assist

I submitted screenshots with the listing, card Edition, and issue to verify my precision. But Cardmarket help, particularly Silvia Parravano, overlooked the facts. in lieu of reviewing the listing or requesting clarification, she right away sided with the customer.

Silvia Parravano’s Mishandling of your Dispute

No good Investigation

Silvia’s conclusion was unilateral. She didn’t acknowledge my proof or ask for any counterevidence from the client. She just blocked my account. No Listening to. No second belief. No charm.

No Warning, No Communication

What created this worse was the suddenness of get more info the motion. I used to be locked away from my account overnight. My appeals — requesting a review or escalation — were met with automated responses or silence. Silvia Parravano exercised total authority without accountability.

Christian Tobehn’s job: Reinforcing the Bias?

Reinforcing a similar sample

In comply with-ups, my situation was also witnessed by Christian Tobehn, One more member of Cardmarket's support team. regrettably, rather then examining the specifics objectively, he doubled down on Silvia’s judgment. yet again, no explanation, no transparency, just automated deflections and a permanent ban.

A sample of vendor Disregard

Are Honest Sellers getting Silenced?

immediately after this experience, I began exploring on-line forums and Local community threads. I promptly identified I wasn’t alone. Dozens of very long-time sellers reported related experiences — lots of involving Silvia Parravano.

A common topic? consumers normally earn, regardless if Incorrect — and sellers are remaining voiceless.

How This Hurts your complete Market

though platforms should defend buyers, disregarding proof from trustworthy sellers leads to a broken ecosystem. When believe in is a single-sided, poor actors take advantage, understanding they’ll be shielded by biased guidance agents.

the trouble: No Oversight, No charm

deficiency of Transparency in Cardmarket’s technique

by far the most alarming issue could be the absence of the appeals approach. Once team like Silvia or Christian make a call, it’s ultimate. There’s no 2nd overview, no accountability, and no way to revive entry to your account — It doesn't matter how sturdy your evidence is.

chance of Abuse and Blackmail

In my case, I used to be indirectly coerced into refunding a Wrong assert — or lose my account solely. That’s not dispute resolution — that’s blackmail beneath the guise of customer support.

economic and psychological penalties

small business reduction Overnight

I invested a long time in setting up my seller profile. everything effort and hard work was worn out quickly, along with potential long run profits. My vendor dashboard, get historical past, and faithful shopper foundation — all absent.

psychological Toll on the dependable vendor

This wasn’t just a company hit. It was demoralizing. to generally be dealt with just like a fraud after years of integrity was emotionally devastating. I adopted each individual rule, and still bought punished.

What Cardmarket Must Do to Regain believe in

Platform Reforms Are Urgently necessary

If Cardmarket wants to retain quality sellers and prevent long run abuse, it need to:

• ✅ Introduce a transparent attraction course of action for blocked accounts

• ✅ demand disputes being reviewed by at the least two impartial aid brokers

• ✅ teach employees like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ shield sellers who post crystal clear, factual proof

• ✅ set up accountability metrics for staff decisions

devoid of these changes, genuine sellers will go on to generally be collateral problems within a program that blindly favors prospective buyers.

Final feelings: Be Wary, remain Documented

should you be presently advertising on Cardmarket, don’t presume your best document will protect you. you happen to be usually one particular purchaser grievance — even a Untrue 1 — faraway from becoming silenced.

safeguard your self by:

• getting screenshots of every listing

• Archiving interaction with prospective buyers

• Backing up your account facts frequently

• Preparing for disputes — Even when you do very little Mistaken

Conclusion: 

My knowledge with Silvia Parravano and Christian Tobehn need to function a significant warning to any person employing Cardmarket. I believed within the platform. I played by the rules. And that i nevertheless acquired eliminated without having induce.

If Cardmarket carries on to disregard vendor rights, extra dependable distributors will wander away. And when that transpires, the platform received’t just reduce sellers — it’ll eliminate its believability.

Has a little something comparable took place to you? Share your working experience and assist elevate awareness. Sellers should have better.