For years, I had been a dependable vendor on Cardmarket, one of Europe’s most prominent platforms for buying and selling cards. I maintained a perfect status — more than 400 optimistic testimonials, zero disputes, and consistent, Qualified company. But a person unjustified dispute, taken care of by Cardmarket workers users Silvia Parravano and Christian Tobehn, improved almost everything. in the following paragraphs, I will share my own knowledge, demonstrate the structural flaws in Cardmarket's dispute approach, and challenge a stark warning to other sellers.

A thoroughly clean document constructed about yrs

A confirmed Seller With one hundred% constructive comments

ahead of the incident, I was specifically the sort of seller every single marketplace values. I shown buying and selling cards properly, described ailments transparently, and transported promptly. I never received one criticism — only praise.

the significance of have confidence in on Cardmarket

popularity is anything for sellers on Cardmarket. just one mistake — even one which isn’t your fault — can hurt years of exertions. That’s what helps make my story so alarming for Some others functioning on the System.

The Dispute That Shattered My Standing

Buyer Ordered the Wrong Card, Then Blamed Me

The difficulty started out whenever a purchaser requested a card stated exactly by identify, established, and situation. on obtaining it, they falsely claimed I'd sent the “Incorrect Model” — Irrespective of crystal clear listing proof demonstrating I hadn’t.

Proof disregarded by help

I submitted screenshots of the listing, card Model, and situation to prove my accuracy. But Cardmarket assist, specially Silvia Parravano, ignored the details. as an alternative to reviewing the listing or requesting clarification, she immediately sided with the customer.

Silvia Parravano’s Mishandling from the Dispute

No honest Investigation

Silvia’s conclusion was unilateral. She didn’t admit my proof or ask for any counterevidence from the customer. She just blocked my account. No hearing. No second feeling. No appeal.

No Warning, No Communication

What designed this worse was the suddenness on click here the action. I had been locked from my account overnight. My appeals — asking for a review or escalation — were being satisfied with automatic responses or silence. Silvia Parravano exercised complete authority with no accountability.

Christian Tobehn’s part: Reinforcing the Bias?

Reinforcing a similar sample

In adhere to-ups, my situation was also seen by Christian Tobehn, One more member of Cardmarket's guidance staff. sadly, instead of reviewing the info objectively, he doubled down on Silvia’s judgment. Again, no explanation, no transparency, just automatic deflections and also a everlasting ban.

A Pattern of vendor Disregard

Are sincere Sellers getting Silenced?

After this expertise, I began researching on the net forums and Group threads. I swiftly uncovered I wasn’t alone. Dozens of prolonged-time sellers described identical experiences — many involving Silvia Parravano.

a typical topic? purchasers often get, regardless if wrong — and sellers are still left voiceless.

How This Hurts all the Market

although platforms should protect potential buyers, ignoring proof from sincere sellers brings about a damaged ecosystem. When have confidence in is just one-sided, poor actors make the most, knowing they’ll be shielded by biased aid agents.

the trouble: No Oversight, No Appeal

not enough Transparency in Cardmarket’s process

one of the most alarming challenge is the absence of the appeals approach. the moment workers like Silvia or Christian make a decision, it’s last. There’s no second assessment, no accountability, and no way to restore usage of your account — It doesn't matter how potent your proof is.

possibility of Abuse and Blackmail

In my scenario, I used to be indirectly coerced into refunding a Wrong declare — or shed my account entirely. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.

Financial and Emotional effects

company reduction right away

I invested decades in building my vendor profile. everything energy was wiped out right away, in conjunction with opportunity long term profits. My seller dashboard, get history, and faithful customer foundation — all gone.

Emotional Toll with a trustworthy vendor

This wasn’t just a business hit. it had been demoralizing. to become taken care of like a fraud right after yrs of integrity was emotionally devastating. I adopted each individual rule, and however bought punished.

What Cardmarket ought to Do to get back believe in

System Reforms Are Urgently required

If Cardmarket desires to retain quality sellers and stop potential abuse, it will have to:

• ✅ Introduce a transparent charm course of action for blocked accounts

• ✅ Require disputes being reviewed by at the least two impartial support brokers

• ✅ educate employees like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ guard sellers who submit clear, factual proof

• ✅ set up accountability metrics for staff decisions

without the need of these improvements, trustworthy sellers will go on being collateral damage in a very process that blindly favors prospective buyers.

ultimate views: Be cautious, keep Documented

should you be currently providing on Cardmarket, don’t think your great history will guard you. you are generally one purchaser grievance — even a Wrong just one — away from staying silenced.

defend by yourself by:

• Taking screenshots of each listing

• Archiving conversation with customers

• Backing up your account data regularly

• planning for disputes — Even though you do nothing Completely wrong

Conclusion: 

My expertise with Silvia Parravano and Christian Tobehn should function a significant warning to any one employing Cardmarket. I considered during the platform. I performed by The principles. And I however acquired eliminated without having result in.

If Cardmarket proceeds to ignore seller rights, far more honest vendors will stroll away. And when that transpires, the System received’t just shed sellers — it’ll shed its believability.

Has one thing similar happened to you personally? Share your practical experience and support increase awareness. Sellers deserve greater.