For many years, I was a dependable seller on Cardmarket, considered one of Europe’s most prominent platforms for investing playing cards. I maintained a perfect popularity — in excess of four hundred beneficial critiques, zero disputes, and reliable, Qualified support. But one particular unjustified dispute, managed by Cardmarket staff members customers Silvia Parravano and Christian Tobehn, adjusted everything. in this post, I'll share my own experience, clarify the structural flaws in Cardmarket's dispute approach, and problem a stark warning to other sellers.

A cleanse file Built in excess of yrs

A demonstrated Seller With one hundred% optimistic responses

Before the incident, I was just the type of seller just about every Market values. I mentioned buying and selling cards precisely, explained situations transparently, and shipped immediately. I under no circumstances gained only one complaint — only praise.

the value of Trust on Cardmarket

track record is almost everything for sellers on Cardmarket. one particular error — even one which isn’t your fault — can destruction yrs of labor. That’s what will make my story so alarming for Other people running over the platform.

The Dispute That Shattered My Standing

consumer purchased the incorrect Card, Then Blamed Me

The trouble commenced each time a buyer ordered a card detailed specifically by name, established, and ailment. Upon acquiring it, they falsely claimed I had sent the “Incorrect version” — Inspite of distinct listing evidence demonstrating I hadn’t.

evidence overlooked by aid

I submitted screenshots on the listing, card Variation, and condition to verify my accuracy. But Cardmarket guidance, especially Silvia Parravano, overlooked the facts. as opposed to reviewing the listing or requesting clarification, she right away sided with the client.

Silvia Parravano’s Mishandling with the Dispute

No truthful Investigation

Silvia’s determination was unilateral. She didn’t admit my proof or request any counterevidence from the buyer. She basically blocked my account. No Listening to. No second belief. No attractiveness.

No Warning, No Communication

What built this even worse was the suddenness from the motion. I was locked from my account right away. My appeals — requesting an evaluation or escalation — ended up satisfied with automated responses or silence. Silvia Parravano exercised comprehensive authority without any accountability.

Christian Tobehn’s position: Reinforcing the Bias?

Reinforcing the identical sample

In comply with-ups, my scenario was also observed by Christian Tobehn, One more member of Cardmarket's help team. regretably, instead of reviewing the information objectively, he doubled down on Silvia’s judgment. once more, no clarification, no transparency, just automated deflections in addition to a long term ban.

A sample of Seller Disregard

Are Honest Sellers currently being Silenced?

soon after this knowledge, I started studying online boards and Group threads. I speedily found I wasn’t on your own. Dozens of extended-time sellers reported related experiences — several involving Silvia Parravano.

A common theme? purchasers always earn, even if Improper — and sellers are still left voiceless.

How This Hurts all the Marketplace

although platforms must secure customers, ignoring proof from straightforward sellers leads to a broken ecosystem. When believe in is one-sided, negative actors take website advantage, being aware of they’ll be shielded by biased assist agents.

the issue: No Oversight, No attractiveness

deficiency of Transparency in Cardmarket’s System

The most alarming problem will be the absence of the appeals approach. as soon as personnel like Silvia or Christian make a call, it’s remaining. There’s no 2nd evaluate, no accountability, and no way to revive access to your account — Regardless of how powerful your evidence is.

threat of Abuse and Blackmail

In my case, I was indirectly coerced into refunding a Fake declare — or lose my account fully. That’s not dispute resolution — that’s blackmail underneath the guise of customer support.

fiscal and psychological outcomes

business enterprise Loss right away

I invested a long time in building my vendor profile. everything hard work was worn out immediately, as well as probable long run profits. My vendor dashboard, buy historical past, and loyal buyer foundation — all gone.

Emotional Toll with a dependable vendor

This wasn’t just a company strike. it absolutely was demoralizing. for being treated similar to a fraud right after a long time of integrity was emotionally devastating. I adopted each individual rule, and still got punished.

What Cardmarket will have to Do to Regain believe in

Platform Reforms Are Urgently wanted

If Cardmarket desires to keep excellent sellers and forestall upcoming abuse, it have to:

• ✅ Introduce a transparent attraction system for blocked accounts

• ✅ Require disputes being reviewed by at least two unbiased assistance brokers

• ✅ prepare team like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ guard sellers who post apparent, factual proof

• ✅ Establish accountability metrics for workers choices

without the need of these changes, truthful sellers will go on being collateral injury inside a process that blindly favors prospective buyers.

closing ideas: Be Wary, continue to be Documented

should you be presently promoting on Cardmarket, don’t think your best report will protect you. you might be generally one customer complaint — even a Wrong just one — faraway from currently being silenced.

defend yourself by:

• using screenshots of each listing

• Archiving interaction with prospective buyers

• Backing up your account facts frequently

• getting ready for disputes — even if you do nothing Incorrect

Conclusion: 

My practical experience with Silvia Parravano and Christian Tobehn must function a serious warning to everyone employing Cardmarket. I considered inside the System. I played by The foundations. And that i nonetheless acquired taken out devoid of lead to.

If Cardmarket carries on to disregard seller rights, much more reputable sellers will wander away. And when that happens, the System gained’t just eliminate sellers — it’ll reduce its believability.

Has one thing equivalent happened for you? Share your encounter and assist increase recognition. Sellers are entitled to greater.