For several years, I had been a trustworthy vendor on Cardmarket, certainly one of Europe’s most notable platforms for investing playing cards. I preserved an ideal standing — in excess of four hundred favourable reviews, zero disputes, and regular, Expert company. But one particular unjustified dispute, managed by Cardmarket workers users Silvia Parravano and Christian Tobehn, modified all the things. in the following paragraphs, I'll share my individual experience, demonstrate the structural flaws in Cardmarket's dispute process, and concern a stark warning to other sellers.

A Clean Record crafted about many years

A Proven Seller With 100% constructive Feedback

prior to the incident, I had been specifically the kind of vendor each and every Market values. I outlined buying and selling playing cards accurately, described conditions transparently, and transported promptly. I hardly ever received only one grievance — only praise.

the value of have faith in on Cardmarket

standing is every thing for sellers on Cardmarket. just one mistake — even one which isn’t your fault — can destruction a long time of exertions. That’s what tends to make my Tale so alarming for Other people running on the System.

The Dispute That Shattered My Standing

consumer requested the Wrong Card, Then Blamed Me

The trouble started off every time a purchaser purchased a card stated specifically by title, set, and situation. on receiving it, they falsely claimed I had despatched the “Incorrect version” — Even with distinct listing proof displaying I hadn’t.

Proof overlooked by guidance

I submitted screenshots from the listing, card version, and ailment to establish my precision. But Cardmarket help, precisely Silvia Parravano, disregarded the points. rather than reviewing the listing or requesting clarification, she immediately sided with the customer.

Silvia Parravano’s Mishandling on the Dispute

No good Investigation

Silvia’s decision was unilateral. She didn’t acknowledge my evidence or ask for any counterevidence from the client. She merely blocked my account. No hearing. No next impression. No enchantment.

No Warning, No conversation

What produced this worse was the suddenness on the action. I had been locked away from my account overnight. My appeals — asking for an evaluation or escalation — were being fulfilled with automated responses or silence. Silvia Parravano exercised comprehensive authority without having accountability.

Christian Tobehn’s position: Reinforcing the Bias?

Reinforcing the exact same sample

In follow-ups, my situation was also found by Christian Tobehn, another member of Cardmarket's here help crew. regretably, in lieu of reviewing the details objectively, he doubled down on Silvia’s judgment. Again, no clarification, no transparency, just automatic deflections along with a long-lasting ban.

A sample of vendor Disregard

Are trustworthy Sellers Being Silenced?

After this practical experience, I started studying online message boards and Group threads. I rapidly learned I wasn’t alone. Dozens of prolonged-time sellers reported similar activities — many involving Silvia Parravano.

A common topic? potential buyers often win, even when Mistaken — and sellers are left voiceless.

How This Hurts the whole Market

when platforms should guard consumers, disregarding proof from trustworthy sellers brings about a broken ecosystem. When rely on is one-sided, negative actors make the most, recognizing they’ll be shielded by biased guidance agents.

the condition: No Oversight, No charm

Lack of Transparency in Cardmarket’s process

essentially the most alarming issue is the absence of an appeals method. the moment team like Silvia or Christian make a decision, it’s final. There’s no next overview, no accountability, and no way to restore use of your account — no matter how sturdy your proof is.

chance of Abuse and Blackmail

In my scenario, I was indirectly coerced into refunding a Wrong declare — or get rid of my account entirely. That’s not dispute resolution — that’s blackmail under the guise of customer support.

economical and Emotional Consequences

small business Loss Overnight

I invested a long time in developing my seller profile. everything effort was wiped out right away, along with likely upcoming revenue. My seller dashboard, order historical past, and loyal buyer base — all long gone.

psychological Toll over a trustworthy Seller

This wasn’t just a company strike. it absolutely was demoralizing. to become treated like a fraud just after many years of integrity was emotionally devastating. I adopted every rule, and nonetheless received punished.

What Cardmarket will have to Do to Regain have confidence in

System Reforms Are Urgently wanted

If Cardmarket wishes to retain high-quality sellers and prevent long run abuse, it must:

• ✅ Introduce a transparent attractiveness system for blocked accounts

• ✅ call for disputes to be reviewed by a minimum of two independent aid agents

• ✅ prepare workers like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ Protect sellers who post apparent, factual proof

• ✅ Establish accountability metrics for staff selections

without having these variations, genuine sellers will keep on to become collateral hurt in a very procedure that blindly favors purchasers.

last views: Be Wary, continue to be Documented

if you are at this time promoting on Cardmarket, don’t believe your fantastic history will guard you. you are constantly one purchaser grievance — even a Bogus one — far from remaining silenced.

defend yourself by:

• using screenshots of every listing

• Archiving conversation with consumers

• Backing up your account info routinely

• getting ready for disputes — Even when you do almost nothing Erroneous

Conclusion: 

My practical experience with Silvia Parravano and Christian Tobehn ought to serve as a serious warning to everyone making use of Cardmarket. I considered while in the System. I performed by the rules. And I nevertheless bought taken off without cause.

If Cardmarket continues to disregard vendor legal rights, additional trusted sellers will wander away. And when that comes about, the platform gained’t just lose sellers — it’ll get rid of its trustworthiness.

Has a thing very similar happened to you? Share your expertise and enable increase consciousness. Sellers are worthy of far better.